Frequently asked questions

Can I customise an order?


Unfortunately no you can't but we hope to add the choice to get a custom order soon... so stay tuned!




Can I return an Item?


Please see our Return Policy for more information.




How should I care for my EK Design Jewellery?


Visit our Care Advice page to find out how to clean and care for your jewellery




How can I track my order?


Once your order is dispatched, you will receive an email notification with a tracking link.




Where do you deliver?


We currently ship to all addresses within Great Britain and Northern Ireland excluding the following:

  • hotels/hostels
  • P.O. Boxes and BFPO (British Forces Post Office) addresses.
Unfortunately we do not deliver to the Channel Islands or internationally.




How long does delivery take?


Please see our Shipping Information for details.




How do I know my ring size?


Visit our Size Guide to help you find your ring size.





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