Frequently asked questions
Can I customise an order?
Unfortunately no you can't but we hope to add the choice to get a custom order soon... so stay tuned!
Can I return an Item?
Please see our Return Policy for more information.
How should I care for my EK Design Jewellery?
Visit our Care Advice page to find out how to clean and care for your jewellery
How can I track my order?
Once your order is dispatched, you will receive an email notification with a tracking link.
Where do you deliver?
We currently ship to all addresses within Great Britain and Northern Ireland excluding the following:
P.O. Boxes and BFPO (British Forces Post Office) addresses.
How long does delivery take?
Please see our Shipping Information for details.
How do I know my ring size?
Visit our Size Guide to help you find your ring size.